What’s the biggest difference between Eslite and other bookstores?
Senior Director Lynn Chang said Eslite opens its doors to those from all walks of life in keeping with Robert Wu’s ideas. Bookstores provide comfortable seats and space so that customers can feel relaxed and peaceful — with or without a book in their hands. This is what separates Eslite Bookstore from their contemporaries.
Many come to Eslite and immediately feel at ease. This feeling of comfort is the “Spirit Space” and is an ideal that Eslite holds above all else, she explained.
Eslite’s founder was very mindful of the “Spirit Space” as he wished to create a place where people could slow down their pace and settle into a good book, Director Tseng said.
Eslite even left a huge impression on Japanese tourists who claimed it was “amazing” to see everyone reading quietly on the floor.
This common phenomenon of customers sitting on the floor reading books became a signature look for the bookstore, and the founder created an open space with steps here and there and many aisles, to ensure a comfortable environment for readers.
除店內設施外，誠品書店的服務也展現其對於「閱讀」的重視，每本書讀者都可以請店員拆開膠膜。In addition to the architectural designs, Eslite’s service also emphasizes its dedication to customers’ reading experience.
Customers can ask Eslite staff to help take off the plastic wrap of any book within the bookstore for browsing.
Director Tseng added that when Eslite first opened in Japan, locals there were pleasantly surprised by the staffs’ willingness to open the books for customers with no guarantee of purchase.
With this unique “Spirit Space” ideal, Eslite Bookstore not only created a new model for the service industry but also became, itself, the epitome for good service.
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